Your First Visit

On your first visit, please bring:

• Your insurance card
• Personal identification
• List of current medications (prescription or over-the-counter) including:
  • Name
  • Dosage
  • Frequency

• Name and address of your current primary care physician
• Referral from your primary care physician, if required
• Lab reports, x-rays and any medical records, if available

Office Hours

Our hours are 9 a.m. to 5 p.m., Monday through Friday. Appointments can be made by calling 210.616.0410 during office hours. Patients are seen by appointment only. We make every effort to be prompt and available at your convenience. If you are unable to keep your appointment, please cancel as far in advance as possible.

Emergencies

During office hours, call our office. For emergencies occurring during the evening, weekends, or holidays, again call our office. The phone is answered by a twenty-four hour exchange which will contact us. We would appreciate your calling us before going to the hospital emergency room. Many times the problem can be handled in our office, being more convenient and less expensive for you. One of us will always be available to you.

Telephone Calls

Please make all phone calls that are not absolute emergencies during office hours. For routine questions, we prefer not to interrupt other patients who are seeing the doctor in the office. Our staff has been trained to answer most questions. If they are unable to answer your questions, it will be relayed to your doctor. We return our calls as time permits or as the situation demands. Should you call, we ask that you give all necessary details concerning your problem to the receptionist. In this manner, your problem can be related intelligently and quickly to the doctor for prompt response. It is not our policy to treat illnesses over the phone. If you are ill, please plan to see us.

Medication Refills

Please direct refill requests to your pharmacy. The pharmacy will contact your physician for authorization. Only emergency prescriptions will be called in after normal hours and weekends.

Payment for Services

Patients are expected to pay at the time service is rendered. A copy of your charges will be provided the day of your visit. We accept payment in the form of a personal check, MasterCard, and Visa.

Medical Insurance

Your medical insurance is an agreement between you and the insurance company. It is our policy to provide to you, without charge, an itemized statement that can be submitted to your carrier. But, as a courtesy, our office will submit your claims for medical benefits. We accept Medicare assignment and participate with most insurance plans. Should a billing question arise, please contact our billing specialists at 210.616.0416.

Referrals

If you are insured by a managed care plan, it is your responsibility to obtain a referral from your primary care physicians.

Hospital Affiliations

Urology Consultants is affiliated with the following hospitals:

• Methodist Healthcare
• Southwest Texas Methodist Hospital
• Methodist Specialty and Transplant Hospital
• Baptist Health System
• North Central Baptist Hospital
• St. Luke's Baptist Hospital
• Christus Santa Rosa Health Care
• Christus Santa Rosa Northwest Hospital, Hondo, Texas
• Medina Community Hospital, Uvalde, Texas
• Uvalde Memorial Hospital

Privacy Practices

Notice of Privacy Practices for Urology Consultants, P.A.
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.